SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
15-35 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of ShapeShop (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://shapeshop.me
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The parcel went a month although the store sent very quickly. The awesome corset fully corresponds to the description in front of the zipper on the back on the lacing. Very well emphasizes the figure. The material does not crumple tight. Executed qualitatively. Threads do not stick out. I liked it. I'm happy. Product and seller recommend
perfect!!! came after 2.5 weeks to israel
Corset, just fire, sat down like a glove. The order came in 2 weeks. It is not clear only who is calculated the length of the cord, not otherwise the elephant tighten). In general, I'm happy. I advise everyone
lovely corset,arrived very fast
Cool corset, quite so pleasant to the body, with bones.
I love it!!! Fits snugly, neatly finished! Within 13 days received, very quickly. Drawstring back go I replaced by a beautiful ribbon. But that is a matter of taste. Super happy and satisfied!
Fits great. I love it!
Small size
It's very nice but it's very small, I 'd have to go down like 10 kilos so I could stay and track the size chart.
THE product is very good VCOM impeccable tailoring. Beautifully finished.
The corset is very nice, it is not a Body-Shapping corset, just a fashionable one, with plastic bones, so you can not wait any extra effect of hourglass figure. It came laced-up on the top side of corset, so i changed the laces for create the closing on the waist (see the photo), and it´s creating a nice visual effect, copying my figure. My mides are: 88-59-89 CM, the size "S" fits quite good. I´m satisfied with the product, it´s perfect and highly recommended.
The corse as seen in the photo, only comment, I usually use an L in corse and I ordered it in this size and it's a small pelin. Recommend to order one size more of the q uses normally in corsets
Does not fit with the chest size
parfait
Very beautiful corset
Beautiful board and a little big witha two sizes in less I wrong but the aggiusto my measurements 106 bust 90 waist 110 hips
super
i am very satisfield
This is really good material...i really recommend it
Beautiful and elegant. Thanks!
Fits size
For women with some larger breasts is he not suitable the top is too low and supports insufficient
The order came to moscow in a month. The russian post did not receive a notification. The shelf life in the post warehouse expired and back to china left. Money returned and i ordered again, only this time i will follow, by tracking number