SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
15-35 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of ShapeShop (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://shapeshop.me
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Nice little costume piece.
Prettier when you arrive than in the pictures! Very happy. Fast and good quality
Okey
Looks exactly as pictured! Nothing was broken and I love how it looks! ^w^
Very nice, as in the picture. Thank you!
Excellent quality! Slightly visible places of gluing, if very much to look after Definitely recommend! Delivery speed
I made an order 26.08. It was a long time: for the first time in all time, the shipping service packed 5 of my parcels in one. Everything was served, but i was puzzled. Overall convenient. From the post office took 06.10. Looks good, for such money is happy
quick delivery. Thank you.
It came in a month, the quality is good, but in the aliexpress app was not tracked
Cute pendant, slightly visible traces of gluing, but to create the image will go!
All the norms, but there was a little glue in some parts of the suspension (necklaces?, i have no idea how to exactly call this thing), in principle it was not evident, i had to carefully consider the united details
I ordered august 30 and took it from the post office on september 24. The item was packed in an original bag and film with bubbles. In the process of transportation was not damaged. It's all right. On the product there are small traces of glue, but it's not scary) the product was satisfied)))
Très bien :-)
Delivered in a timely manner and as I expected it should be :)
Looks just like picture. Nicer quality than some of the necklaces I've seen in costume stores.
Product complies with the description, delivered in the times indicated when ordering
Cool
lovely even better than picture
Very beautiful.
The product is exactly as in the photo, one in one and even better, completely satisfied and corresponds to the description. Fast delivery-ordered on may 3, in vladivostok took may 23.
Very cool design and good workmanship. Sincerely recommend.
The color varies with that of the image, it looked darker
I love it!
Cool. Quickly delivered. Thank you and recommend
It is Great !!