SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
15-35 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of ShapeShop (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://shapeshop.me
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Conform to the photos, nothing to complain about
exactly like the picture! i love it!
I ordered the first belt. It doesn’t fit around my waist but my hips so just take note that if you want this for high waisted pants/skirts it’s going to sit below your waist. Not identical to the picture either. It’s missing a few minor details.
Hard to figure out what goes where! But, it didn't fit me! I have a 24" inch waist and it was way too big and I could actually slip the whole thing off at the tightest buckle. Would've been nice if it fit. Probably fits people who are medium to large in pants.
very pretty! it look like it is delicate and will broke fast but for this price I can buy new one after few months
Order placed on 30/03 and delivered on 24/04. Product according to the photo.
came in on time. looks just like in the picture. easy to adjust to my size. ❤ the straps are neat and comfortable. love it. i wore it not quite by the picture. but its what makes it amazing. ❤
Cute, but I wish the belt was a bit longer- if you’re not a skinny girl or have a slim waist, you’re pushing it.
Took about 2 months to arrive but its accurate to the pic.
pretty
OK
Belt hole never ;;;
well made, super cute
Nice, though it has only one argola and not two like in the picture
a bit too big
I love it!!!!
IS beautiful
love it
just like they said it was! thank you!
Looks like promised. Feels nice. Fits perfectly.
2round No 1round･･･ but kind store. thanks！！
Super cute. A bit stiff but I can work it out.
Really nice!
A few D-rings missing compared to the real photos. It does not sit well on my waist (65cm/25"), so it hangs on top of my hips, even after hole punching. However the quality is very good.
looks exactly like the picture!