SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
15-35 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of ShapeShop (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://shapeshop.me
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I received the coli in 1 month. Complies with the description. I will leave an additional opinion once tried. I recommend it.
didn't try yet. it seems to be very good.
Bonitas
Fast delivery looks very natural and works well with me
Absolutely amazing
It came to me in 2 weeks to Spain, super fast and they came very well, it's a nice color and they're comfortable, I'll repeat for sure
No.
The contacts are very flimsy & hard to place in the eye
I LIKE IT
I ordered Brown, some orange came. In my eyes look green-gray. Delivery of goods was delayed. Plus, you can note the packaging of the goods, its complete set and the naturalness of the lenses.
Love it
I love them, very comfortable, good quality, they looks really good in natural and artificial light. I'm very happy for the product, as well it arrived very soon. I am impressed and satisfied. Superb!
They care nice, but not as yellow as I thought. I have brown eyes and they make them just lighter.
Me encantaron súper rápida la llegada, la pigmentación es perfecta, los amo, estuve un día entero a lluvia a sol y al final del día estuvieron intactos no se cayeron de verdad los recomiendo infinito, pediré de todos los colores los amo los amo los amo los amo los amo los amo los amo los amo los amo los amo los amo los amo los amo los amo los amo los amo los amo los amo los amo los amo los amo los amo los amo los amo los amo los amo los amo los amo
Están muy bonitos para las fotos porque se ven como demasiado falsos el color se ve distinto pero no están mal me gustaron más los otros colores .
yes
The color is nothing like what I asked for. As for the packaging all right.
I received my shipment. Fair trader. Accurate product description. Thanks. I recommend.
Very bad, you can not wear it.
Covers the color normally, looks quite natural, but I feel discomfort
Came whole until I put on.
The goods did not come, the money has not yet been returned
Great service and fast shipping. I'm impressed and amazed how the colors looks. Definitely buying next time. I would would highly recommend
I love these contact lenses, they are so cute but they don’t match the shape of my eyes
Very short Color